Onsite IT Support

Having the Insight Support Team is like having your own professional IT department, ready to help at any time, but without the usual associated high costs.

Insight provides top quality IT support services to small and medium businesses, removing all the usual worries and problems with your computers - and anything that communicates with, runs on, or connects to them.

We recognize that you want your technology to "just work", enabling you and your staff to perform your business tasks as quickly and efficiently as possible. To achieve this we developed convenient support schemes and service standards that guarantee better performance, stability and comfort in your business environment.

Our schemes were designed to ensure reliability, continuous attention and fast response to your support requirements. This is achieved through allowing you to obtain technical assistance in five different ways:

• Regular support visits: The client can choose between 1, 2, 3 or 5 visits per week. In each visit, our technicians will spend two hours performing regular scheduled tasks and preventive maintenance on your computers and other peripherals.

• On-demand emergency support visits: Some computer problems occur unexpectedly and require immediate attention. Our clients have direct access to their assigned technicians, allowing them to ask for help whenever needed.

• Remote assistance: Telephone, fax, e-mail and online requests for service are forwarded to technicians who call the client and schedule for resolution. This method is appropriate for lengthy tasks and problems that require third party intervention.

• Management Reports: Our clients receive regular reports of all operations and tasks undertaken. They may alternatively login to their online accounts and view or print detailed pre-defined reports that are designed specifically for their requirements.

Main Services:

Scheduled Support Visits:
Many small businesses don’t have dedicated in house computer support. Why should they? It simply doesn’t make financial sense for a small business. That’s where we come in. We can offer regular support visits where our professional engineers carry out a number of pre-scheduled tasks such as backups, updates, installations and upgrades. These visits ensure that your IT environment will receive all the attention it needs and your staff will find help before they ask for it.

Network Health-Checks:
Every device in your network needs attention. Ignoring any equipement/hardware may result in disconnection, or in the best cases, slow performance. Running regular health checks on these devices reduces the chances for network disruptions, that's why we consider this one of our top priorities.

Virus Detection, Removal and Protection:
No matter what kind of PC you have, you need the latest antivirus software and you need it to be updated regularly. Not only do antivirus programs protect your computer from damage, but they also prevent you from accidentally passing viruses to co-workers, family and friends when you send emails or share files. We maintain the status of your anti-virus software and updates for you.

Data Backup & Recovery:
A system crash could stop your business for hours, days or even weeks. We plan, coordinate and perform backup tasks of all your important data and systems to ensure prompt response in the case of system crash or data loss.

Preventative Maintenance:
Like any investment, your computer needs constant care to return better value. We understand what it takes to keep your systems running and in good shape, that's why we schedule for important maintenance tasks regularly.

Day-to-day Maintenance:
Computers are prone to errors, damage and malfunction unexpectedly. Troubleshooting these problems requires professional experience and knowledge, and fixing them usually takes very little time with our highly competent team of engineers. This is particularly important in business environment where employees need to resume their work as soon as possible.